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Answers to frequently asked questions

Want to know more about Resova? Great, view all the answers to our frequently asked questions or alternatively have a chat with our sales team for any questions not answered below.

What is Resova?

Resova is a cloud-based booking management application and e-commerce platform. Accept bookings and payments online 24/7, directly from your own website. Manage your bookings and much more in our secure back-office application, anywhere and anytime on all devices. We also offer intelligent analytical tools so you can monitor your bookings and grow your business even further.

What is your mission?

We believe that our customers and their customers should have a simple and hassle-free experience when offering and making bookings online. We want to make managing your bookings a seamless process, allowing you more time to ensure your customers have an enjoyable experience on the day and increase customer loyalty.

Will my business work with Resova?

Why not see for yourself? Sign up for our 30 day free trial today! If you need help getting started just contact our support centre here. Get yourself familiar with all the features, tailor the system to fit your requirements and start managing bookings free of charge.

Can I add Resova to my own website?

Yes! Resova seamlessly integrates with your website. It is added to your website via a code which we provide and you simply paste it into the back end of your website. You can personalise the system with your own branding, so your customers feel like they’re going through the booking process entirely through your website, keeping their experience simple and consistent. If you don’t have a website you can take advantage of our free booking websites find out more here.

Who should use Resova?

Resova is intended for business's who operate in the activites, tours and events industry.

What makes it different?

Resova uses innovative technology to provide a system which is as simple for our customers to use as possible. We know that handling bookings is an important part of your daily routine, which consistently needs to be accurate to keep your customers happy! That’s why Resova has a clean and simplistic design, so it’s easy to find what you need when you need it. We think of every niggling obstacle when managing bookings and provide a solution to it.

How can it be suitable for so many types of business?

Resova understands the different needs of a variety of businesses and we have carefully designed a booking solution for each type. Resova incorporates the requirements of your business, so you don’t have to deal with unnecessary features that don’t apply to you. If you would like to see other features included that aren’t covered in our three packages then contact us to discuss further options.

How can I signup?

Register your interest here. Simply sign up for your 30 day free trial and you don’t need to give us any card details until after your trial. If you need any help with getting started or migrating from another service then please contact our sales team. We’re always happy to help.

How do my customers make a booking?

Resova is a cloud-based booking management application and e-commerce platform. Accept bookings and payments online 24/7 directly from your own website and manage your bookings and much more in our secure back-office application anywhere and everywhere on all devices. We also offer extensive marketing and analytical tools to help your business grow even further.

Can I download Resova?

Resova is completely online, so it’s available wherever you are on any device, so there’s no need to worry about using your device’s memory. This means that we manage the hosting and software, and you get automated updates, hourly backups and industry leading security.

Can I accept payments?

Yes, you can integrate other payment processing companies such as Stripe or PayPal in order to accept your customers’ payments. Take a look at all payment gateways and options our software offers.

Can I still use it if I don’t need to accept payments?

Yes. Resova can operate to make reservations only, if no payment processor is required.

Is my data secure?

All Resova applications are hosted in a URL unique to your business in a database dedicated to your account, protected with an industry standard 256 Bit SSL encrypted certificate.

Where is the service hosted?

Resova utilises cloud based hosting with data centres in the US and Europe, which means we can provide you the quickest and most reliable booking solution we can.

Do I receive notifications when someone makes a booking or makes a change to a booking?

You can set up Resova to show real time notifications on the dashboard or have them sent to your email. Alternatively you can schedule reports, so you will receive a single notification which will show a breakdown of bookings/changes to bookings that occurred over a period of time.

Do I need a website?

No. If you don’t have a website, Resova can supply you with a FREE booking site or simply integrate into your own in minutes. Our staff are here to help if you have any questions. Learn more about our how to integrate Resova here.

How do I get Support?

We pride ourselves on offering great support to all our customers. All our support staff are readily available and easger to help with any issues you may have, 24/7. You can also check out our help center with step by step instructions to the most common questions or issues you may encounter.

How do your pricing plans work?

We don’t charge commissions and all plans come with a 30 day money back guarantee. No credit card is required until the end of your trial and you can cancel whenever you like, no strings attached. See more information about our pricing and plans.

What if I need a larger package than your Premium plan?

If you feel that your business needs a larger package then get in touch with our sales team to discuss our Enterprise plan which, can offer more flexibility and a better solution to your requirements. Talk to our team to learn more about our enterprise plans.

What happens if I go over my usage?

We will notify you before you reach your maximum usage of bookings. At this point you can upgrade you plan anytime in your account. You can also upgrade plans instantly if you require more users for your dashboard.

Am I tied into a contract?

No you can cancel your subscription anytime you want.

What happens if I cancel?

No problem, cancel whenever you like in your account and finish the remainder of your month. We store your data for 30 days in case you change your mind.

What types of payment do you accept?

We accept all major credit and debit cards including Visa, Mastercard and American Express. Subscriptions are available in USD, CAD, EURO, and GBP.

Still have more questions that need answering?

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